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Home > Services > Consumer Complaint Process

Consumer Complaint Process

Getting Started

If you are encountering issues with a REALTOR® of Southland Regional Association of REALTORS®, you have FREE options available to you.

Our newly adopted Ombudsman Program allows for a quick response to your real estate inquiring or issue with a REALTOR®.  The role of the Ombudsman is to settle disputes you may have and open the doors of communication.  Ombudsmen also take questions about a wide variety of inquiries regarding real estate.  This program is FREE to use.     

The Professional Standards Administration is happy to answer any questions you may and guide you in the right direction. Send your questions via email to or call (818) 947-2226 for further information.

Ombudsman Program

If you are in a dispute with a member of SRAR, your issue may be resolved through the use of our Ombudsman Program, and avoid the lengthy formal complaint process.  This program is designed to have an experienced member contact both parties and attempt to resolve the matter in an informal way. This is a FREE service.

Request an Ethics Advocate

If you desire assistance with filing a formal Grievance Complaint, the Association can provide you with an Ethics Advocates (“EA”). The EA will help you complete the required forms, if you wish. In addition, at your option, the EA can represent you at any hearings that may be held in connection with your case and assist you through the hearing procedures. If you wish to be assisted by an EA, please complete and submit this form.

Ethical Complaints

Open & Constructive discussion can often resolves questions or differences between you and your REALTOR® eliminating the need for further action. If you feel the Ombudsman Program is not the right option for you, or have a grievance still after participating in the Ombudsman Program, you may file an ethics complaint.

Please keep in mind that, only REALTORS® are subject to the Code of Ethics of the National Association of REALTORS®.

If the real estate professional (or their broker) you are dealing with is not a REALTOR®, your only recourse may be the state real state licensing authority also known as the Department of Real Estate. 

Statue of Limitations is 180 days from the date of the alleged violation.

Additional information from the California Association of
and the National Association of REALTORS®

Here you will find additional resources to help you understand what filing an ethics complaint or arbitration request entails
SRAR uses its own forms. For ethics complaints please use the Ethics Complaint Packet link above.  

Buyer and Seller Money Disputes
Mediation for the Public

SRAR Mediation Services provides mediation for the public at reasonable rates and has a high rate of success. There is a non-refundable administrative filing fee, payable to SRAR, of $50 per party. The cost for the mediation session is $400.00 per party for the first 3 hours. After the first 3 hours, the cost is $150 per hour, per side. All mediation fees are paid directly to the mediator.

Here you will find several resources to help you understand what filing and processing an ethics complaint and arbitration request entails and the general process you can expect.

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